Talking to Strangers Book Summary

Talking to Strangers is about how our assumptions on strangers are usually wrong. The book details how the highly-trained CIA officers can’t spot double agents and diplomats can’t understand their opponents. Judges who see the defendants are worse at spotting recidivism than computer algorithms.  We are awful at understanding strangers, …

How Can Leaders Foster Connection in a Disconnected Workplace?

After the epidemic and the widespread work-from-anywhere policy, 65 percent of employees feel less connected to their coworkers. This disconnection causes many resignations, costing U.S. businesses up to $406 billion each year. Research shows that lonely workers have lower productivity, a higher chance of leaving their jobs, more missed days …

Leading with Compassion

As the pandemic unfolded, leaders faced a substantial emotional burden. Over nearly two years, they supported teams in dealing with the grief and loss caused by the pandemic, addressed declining mental health among employees, navigated people’s anxieties, and often openly shared their own vulnerabilities. They became like Counselors-in-Chief. While excellent …