Building a Resilient Team

Resilience is a shield protecting us from perpetual change, persistent stress, and constant pressures—it leverages our most challenging situations towards our growth. The story of the donkey and the farmer illustrates the power of resilience.  One afternoon, a farmer’s donkey fell into a pit. The creature bellowed for hours as …

How to Improve Communication at Work

Wells Fargo paid $3 billion to federal prosecutors because of a fourteen-year failure of communication. That bank’s management communicated information in a condescending, emotionally laced, and unnecessary way. That created a culture where employees did not speak with transparency.  In the Wells Fargo scandal, the bank’s senior administrators urged its …

A Leader’s Temperament

Nolan is a cornerback for the Philadelphia Eagles. The highpoint of his position is sacking the quarterback. That’s because it creates a psychological change in the quarterback. It makes him angry. We know that anger causes tunnel vision. It narrows your senses and significantly erodes your ability to make intelligent …

Why Respect at Work Matters

As a leader, it is your job to create a workplace where jerks don’t thrive. You can lose employees, customers, and productivity with one critically positioned offensive employee. Respect is an essential leadership behavior. Developing respect in the workplace builds an environment where employees and their companies become the best …