How to Improve Communication at Work

Wells Fargo’s paid $3 billion to federal prosecutors because of a fourteen-year failure of communication. That bank’s management communicated information in a condescending, emotionally laced, and unnecessary way. That created a culture where employees did not speak with transparency.  In the Wells Fargo scandal, the bank’s senior administrators urged its …

A Leader’s Temperament

Nolan is a cornerback for the Philadelphia Eagles. The highpoint of his position is sacking the quarterback. That’s because it creates a psychological change in the quarterback. It makes him angry. We know that anger causes tunnel vision. It narrows your senses and significantly erodes your ability to make intelligent …

Why Respect at Work Matters

As a leader, it is your job to create a workplace where jerks don’t thrive. You can lose employees, customers, and productivity with one critically positioned offensive employee. Respect is an essential leadership behavior. Developing respect in the workplace builds an environment where employees and their companies become the best …

Management Trends for 2021

No matter what industry, the quality of your management will impact your organization’s success. Use these workplace trends to refine and reinforce your how you hire engage, and retain your talent. Measure employee happiness American businesses lose $550 billion a year because employees are not engaged. Studies show that 52% …

Mindfulness for Leaders

As leaders, we have many examples to follow. Some managers favor an authoritarian, top-down, no excuses, a just-get-the-work-done ethic that drives employees to perform at peak levels – or else. Their model is General Patton, who was famous for commanding his people with fear and intimidation.  But a Zen aphorism …