Being a middle manager is kind of like being in the middle seat on an airplane. It’s uncomfortable in both directions. We’ve got to take strategy from above and communicate it into tasks for front-line workers. Then we need to provide advice to the workers about how that’s going, and …
I worried all the time. The only thing that I didn’t worry about was worrying too much. Ironically, worrying too much was exactly the thing I should have been concerned about. I thought it was just part of everyone’s nature. But it doesn’t have to be. If you’re anxious all …
Once I was at a fancy party at a Dallas mansion with a lot of important people. I went up to the host to thank him for his hospitality. I smiled, stuck out my hand and the host’s friend said “Qualify yourself. Tell him why he should talk to you.” Instantly …
When company leaders want to make big changes, they often stick to familiar methods that don’t quite hit the mark. That’s why 70% of company-wide transformations end up failing. There are three common mistakes that leaders make when trying to bring about change. First, they underestimate how hard it is …
