Lessons Learned Working From Home

With our workforce growing remote, supervisors must adapt to managing teams that work from home. Remote working demands unconventional ways to build employee engagement and accountability. The most effective leaders will discover ways to develop and keep trust with open communication and support. Leaders must build practices that empower workers …

The Benefits of Skip-Level Meetings

If you manage other managers, you must reach beyond those in management by implementing a skip-level meeting. Skip-level meetings involve temporarily disregarding the chain of command to allow the head honchos the honor of speaking with the employees directly. These meetings will keep your ear on the ground.  Meeting with …

Helping an Employee Through a Tough Time

Our personal and professional lives inevitably overlap. It is unnatural to segregate our work selves from our personal selves. It’s important to show compassion to your employees. Making your team a place where people can communicate those personal issues builds emotional safety for all team members and develops deeper bonds. …

Never Split the Difference Book Summary

Former FBI hostage negotiator Chris Voss explains in his book Never Split the Difference that negotiations are won by emotion instead of logic. Traditional negotiation techniques rely on rational arguments, removing the person from the problem. But that idea is against human nature. We are emotional creatures. Understanding that we …

The Importance of Managers’ Mental Well-Being

Leaders set the pace and tone for the organizations that they lead in many different ways. Your example creates a culture. Our habits, patterns, and actions permeate throughout our group. Leaders who are in the habit of being generous will generally end up building exceptionally generous organizations. But leaders who …

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