As managers, we must encourage feedback in two directions. It’s part of our job to ask for feedback from our direct reports. And even though we think we know our strengths and weaknesses; we are not likely to improve without knowing the experience of those who report to us. What …
Susan couldn’t take it anymore. Every time she saw David, one of the senior executives at the retail chain where they both worked, he would launch into an unending rant about his job, the country, and personal life. It didn’t take long for her to feel frustrated. It didn’t help …
What does it mean to think like a manager? That subject receives little attention. We tell people don’t be managers, be great leaders. But separating management and leadership is risky. Leadership without management produces a disconnected approach that promotes arrogance, just as management without leadership encourages an uninspired style that …
Your employee tells you about a coworker who is failing on the job. You follow up with that coworker, but she gives you a completely different point of view. As a manager, how do you maintain objectivity and fairness to all sides in the disagreement? Our capacity to properly evaluate …
As the workplace changes swiftly in the aftermath of the pandemic, social change, and other factors, one essential issue stays: How can we assure that we’re improving work for individuals, companies, and society? Over the last year, there have been many research-based articles that address that subject. With the year …
Leaders set the pace and tone for the organizations that they lead in many different ways. Your example creates a culture. Our habits, patterns, and actions permeate throughout our group. Leaders who are in the habit of being generous will generally end up building exceptionally generous organizations. But leaders who …
Have you ever wondered why you have to do the work for everyone else on your team? If you are the only person who knows how to do the job, you are a micromanager. Many employees have horror stories of their management team micromanaging and hovering over their every decision. …
This is a study from 80,000 managers. The best managers exist to serve their employees. They lead by exception and emphasize strengths over weaknesses,
Start With Why by Simon Sinek explains how to motivate yourself and others through asking why first.
Made to Stick explains how to make your ideas compelling by stories.
